Stuff.co.nz 6 Nov 2013
Martin van Beynen
Doubt has been thrown on Earthquake Commission (EQC) satisfaction results after the commission admitted 31,000 claimants were excluded from its surveys in the past three years.
Many of the 31,000 homeowners had made complaints against EQC, Simpson said as he fielded questions about another embarrassing EQC blunder.
The issue arose after EQC critic and homeowner advocate Bryan Staples provided The Press with a document, which appeared to show a system where EQC identified customers who should not be surveyed.
- EQC critic slams customer survey omissions (radionz.co.nz)
- Brownlee ‘disappointed’ with surveys (stuff.co.nz)
- EQC satisfaction results ‘suspect’ (stuff.co.nz)
- EQC admits another privacy breach (nzherald.co.nz)
- Quake papers: ‘Everything is in there’ (nzherald.co.nz)
- EQC working to resolve problems, says chief (radionz.co.nz)
- EQC excludes 31,000 claimants from survey (stuff.co.nz)
- “On Track”: More Insurance Spin! – Guest blog by Herman Meijburg (thechristchurchfiasco.wordpress.com)
- New EQC privacy breach revealed (nzherald.co.nz)