EQC excludes 31,000 claimants from survey

Stuff.co.nz 6 Nov 2013

Martin van Beynen

Doubt has been thrown on Earthquake Commission (EQC) satisfaction results after the commission admitted 31,000 claimants were excluded from its surveys in the past three years.

Many of the 31,000 homeowners had made complaints against EQC, Simpson said as he fielded questions about another embarrassing EQC blunder.

The issue arose after EQC critic and homeowner advocate Bryan Staples provided The Press with a document, which appeared to show a system where EQC identified customers who should not be surveyed.

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